SITE HOW TO GUIDE

The items below will help should you have any issues using PCIH’s website.

Create Your Account

1. Click "Sign Up" that will show at the top left of the site over the PCIH logo.
2. Enter the email address and password you'd like to set up for your account.
3. A verification email will be sent to the email you enter to activate the Crossbar account.
4. Once you have verified the account, you'll be able to enter your name and phone number to complete your account set up.

Adding Your Participant(s)

After you complete your account setup, you'll be prompted to add a Participant/Player to your account:

If you need to add another participant to your account at any time, you can follow these steps:

1. Log into your Account and choose "Account"
2. On the Participants tab of your Account menu, select "Add Participant"
3. Select Add Participant
4. Complete Player Profile (name, birthdate)

Your Account Menu

When logged into your account on your organization's website, you'll see the following options when you choose "Account."

• Participants: Allows you to add participants (players) that will be associated with the account, as well as edit details for those participants.

• Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.

• Volunteer: Here you can sign up for volunteer events your organization has added, if they exist.

• Billing: The Billing section of your Account allows you to view your balances/payments and update your payment methods on file.

• Settings: Here you can update your account name, phone number, email address and password.

• Notifications: Sets email notifications for games and practices. Ensure you have these selected to receive all communications from your organization.

Add an Account to a Participant

Adding a new user account (such as an additional parent or even one for the player) is easy and you can add as many accounts as you need. It is important to remember that these instructions must be completed by a user account that already has access to the participant.

1. Log in to PCIH ‘s website using the same email address. This must be done on the PCIH organization website, not the mobile application.
2. Click Account in the top navigation.
3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. Click 'View Details' on the participant in question.
5. Once on the player profile, click +Add Account at the top.
6. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.
7. Accounts associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

Need to add more than one? Refresh the page and you can add another.

Setting Up Your Family Calendar

To sync your calendar to your personal device from PCIH’s website, you'll ensure you are logged in, then navigate to the Family Calendar at the top left of the site.

From there, you'll see the full calendar of events for all of your teams or participants, with the option at the top right of the screen to download a Calendar Feed:

Calendar FAQ's:

• I have two players who want to see only their schedule without their sibling's practices/games, how do I import only one team's schedule?
• To ensure each of your players has their personalized schedule on their synced devices, we recommend adding an account on Crossbar that just has access to each player.
• For example, if one player has an email address, add their email address to their player participant on the site. Then your player can log into the site with their email and sync their family calendar that will just show their schedule. You can then do the same thing for your additional players.
• Can you download the Calendar Feed from the mobile app?
• Yes, you can navigate to your Family Calendar from the mobile app menu to import the calendar. From Apple Devices the calendar will open in the Apple Calendar; from Android Devices, the calendar will open in Google Calendar.
• My family calendar isn't showing any events, how do I make sure my schedule is listed?
• If your Family Calendar does not have any events, there could be a few reasons.
• If you have just gone through registration, your player may not be rostered to a team yet; your organization will likely add your player to a team soon to start scheduling events.
• If your player is rostered to a team, your organization may not have added events to the calendar yet.
• If you do not have a participant associated with your account, you'll need to have the primary account add you to that participant for you to see their team's events on your calendar.

How to ensure you receive emails

Here are the steps to take:

1. Make sure your profile settings are set to receive emails from your organization.
2. If your organization has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have notifications@yourcluburl.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

How do I add other people to my child's registration?

You must be the registering parent to add people to your child's account.

1. Log in to your account
2. Select Account (upper left corner)
3. You should see Participants (the default tab)
4. Select "View Details" next to your player's name
5. Click on "+ ADD ACCOUNT"
6. Add the individual's email address in the form and click the ADD ACCOUNT button below.

What happens next?

1. If the individual already has an account, they will be added immediately.
2. If the individual does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The individual will be added once they have created their account.

Parents associated with the child can check to see who has been added by following the steps above to View Details